How to communicate with support inside a request

Every service request has a shared message thread between you and the support team. It is the best channel for following your request because all details stay in one place, tied to the request number. Tips for better communication: • Keep all details related to the request inside its own message thread, not in separate requests. • If an error message appears, copy it exactly as shown. • If your situation changes (for example, the problem disappears or changes), tell the team right away. • Share sensitive access details only when the team asks for them, and only inside the request messages. You will receive notifications when the team replies, and you can always come back and read the full thread from the request page.