Central website usage terms

KARCSHAM services are provided by KARCSHAM CO. FOR BUSINESS TECHNOLOGY & DIGITAL WORKS, registered in Sudan under BN: 12316, referred to in these terms as KARCSHAM, with its address at Sudan — North Darfur — El Fasher — Kutum. It is the contracting party for every order created on this site, and its identity as at the time the order was created is kept with the order and its documents.

The website introduces KARCSHAM services and provides paths for accounts, service requests, store operations, contact, and management of selected services. Using the website does not create an obligation to deliver a service unless the request is confirmed.

The site has two tracks. Ready services — bill payments, plans and add-ons — have a listed price and are bought directly in the store. Custom services — networks, digital solutions and advanced support — start with a quote that fixes the scope, deliverables, timeline and price, and nothing is paid before you accept it. The services and catalog pages are a general description; services tied to external providers may be affected by their policies or availability.

The price shown before purchase is the final price. For Starlink bill payments its full breakdown is shown: the invoice itself, the transfer fee, KARCSHAM's service fee, then rounding, at a settlement exchange rate managed by KARCSHAM and shown with the date it was last reviewed. For other products the price includes the service fee and no commission is added at payment. The order total is fixed when the order is created and does not change if prices or the rate change afterwards.

The payment methods actually available for your currency are shown before purchase, and the transfer details appear inside the order once it is created. The payment window is 24 hours from the order's creation, with a reminder four hours before it ends. Uploading a payment proof or a transaction reference starts the review and pauses the window while the proof is under review; it does not mean the money has arrived. If the proof is not accepted, a new window starts from the rejection. An order whose window ends without payment is cancelled automatically with no financial obligation on you. This window does not apply to orders created by the KARCSHAM team together with the customer. An order is paid only once the payment is accepted and the status is confirmed in the system.

Cash is not available in the public store. It is arranged only for orders created by the KARCSHAM team together with the customer, in the currencies allowed for it, by an appointment and a collection point the customer is told about. No proof is asked for a cash payment; the team records the receipt with its amount and receipt reference. An appointment that expires does not cancel the order; it is reviewed with the customer.

You can cancel an order from its page while it is unpaid. After payment you request a refund from the order page stating the reason; the team reviews it and tells you the decision. Once approved you see the amount, the return method and the sending deadline, and the amount is sent within 24 hours at most of the approval, by the same payment method and currency, after which the transfer reference appears on the order. If a paid order is cancelled before it was executed with the provider, the full amount is returned; if it was executed, what was not consumed or what the provider accepts to reverse is returned. A cancelled order does not by itself mean money was returned: a refund has its own status and reference inside the order.

A subscription is activated after the payment is confirmed, and its renewal date and method are shown on your subscriptions page. An eligible Start plan — started by bank transfer or crypto with its first payment confirmed — renews monthly for free under a current commercial programme with no amount charged; any end to this programme is announced at least 30 days in advance. Other plans renew through a renewal request and a new payment. KARCSHAM never charges your account or card automatically. Cancellation takes effect at the end of the paid period and does not withdraw a period already granted. There is currently no grace period after a subscription ends.

To pay a Starlink invoice, adding KARCSHAM as a user with billing permission in your account is preferred, and you can remove it after the payment. If you share login details instead, the password is stored encrypted inside the order and read by the fulfilment team only when needed, and it and its screenshot are deleted automatically when the order is confirmed complete. Never send the password in support messages or inside a payment proof.

Each order issues a document according to its state: a "payment request" before collection, a "payment receipt" once it is confirmed, a "refund settlement" on a refund, and a "complimentary renewal note" for a renewal in which no amount was paid. The document carries the seller details as they were at contracting and the prices as they were when the order was created, and does not change when settings change later. This document is not a tax invoice.

Order, payment and deadline notifications go to the transactional channel you prefer in your account; by default we use your verified WhatsApp and try email if delivery fails. The channel in use is shown on the order page and in settings. The order status inside your account is the permanent reference whatever the channel. Marketing preferences are separate and can be turned off.

The store takes orders and payments at any time. Service requests are handled by the team Saturday to Thursday, 06:00 to 15:00 UTC, which is 8 am to 5 pm Khartoum time.

A KARCSHAM Central account may start sign-in to KF or KWSM when the required identity, application access, and synchronization state are current. Seeing an application link does not guarantee that a destination session was created, and each application continues to enforce its own access controls.

Please do not copy or reuse website content, including text, design, and logos, without permission.

Every version of these terms has a number, a publication date and an effective date, and earlier versions stay available in the change log below. Each order is bound to the version in force when it was created, which is shown on the order page and its document. Changes are published with an announced effective date before they apply, and never apply retroactively to an order already created.