What information is needed for MikroTik or ISP support?

When requesting support for a MikroTik device or an ISP network, this information helps us diagnose the problem quickly: About the device or network: • Device type and model (MikroTik, Ruijie, Ubiquiti, or other). • Approximate network size (number of users or sites). • Is the problem new or recurring? When did it start? About the problem: • Describe exactly what happens (outage, slowness, configuration error, unresponsive device...). • Any change that happened before the problem appeared (update, configuration change, power cut...). • Error messages exactly as they appear, if any. For remote access: • If support requires remote access, the team will arrange a safe access method with you inside the request messages — do not post your device access details in the request description. Most support is performed remotely where possible, and we will tell you clearly if on-site work is needed.